Lifetime plan

[bug] Lifetime plan granted through Subio’s official “Lifetime for Free” offer was removed from my account

What’s happening:

I previously claimed and activated Subio’s “Lifetime for Free” offer that was made available by Subio. The offer was successfully activated on my account, and my account was upgraded to the paid/lifetime plan. I used the paid features normally for a period of time without any issue.

However, I recently opened the app and unexpectedly found that my account had been downgraded to the Free plan, and I am now being asked to pay around 1,000 EGP to purchase the Lifetime plan.

This is unacceptable. I did not independently claim or create this Lifetime entitlement — it was an offer provided and administered by Subio, and I activated it through the proper process. The Lifetime plan was then successfully applied to my account and remained active while I was using the service.

What I expected instead:

I expect Subio to honor the Lifetime entitlement that was previously granted to my account and restore my account to the Lifetime paid plan at no additional cost.

I should not be asked to pay for a plan that was already legitimately granted to me through an offer provided by Subio itself.

If Subio made an error in the way this offer was configured, tracked, or applied to user accounts, that is an internal issue on Subio’s side and should not be transferred to the customer who legitimately accepted the offer and received the Lifetime plan.

I would also like a clear explanation of why my Lifetime entitlement was removed after it had already been successfully activated and used.

Please treat this as a formal complaint and resolve the issue by restoring my Lifetime plan. If this is not resolved, I reserve my right to escalate the matter through the appropriate consumer-protection and legal channels and seek compensation for any losses or damages resulting from the removal of a paid/lifetime entitlement that Subio itself granted to my account.

I expect this matter to be investigated properly rather than simply being told to purchase the Lifetime plan again.